Service Policy

We are committed to providing professional, reliable, and efficient service to all customers worldwide. This Service Policy outlines the standard terms of cooperation and after-sales support.

We primarily operate on a wholesale and export basis. All inquiries, quotations, and orders will be handled by our sales team within a reasonable response time, typically within 24–48 hours on working days.

We provide full support during the order process, including product consultation, specification confirmation, sample arrangement, production updates, and shipment coordination.

All orders are processed strictly according to confirmed specifications. Any changes after order confirmation may affect production time and cost and must be communicated and agreed in writing.

We ensure that all products are manufactured under strict quality control procedures. Pre-shipment inspection can be arranged upon request.

After-sales service is provided for all orders within the applicable warranty period. In case of any quality-related issues, customers should contact us promptly with detailed information for assessment and resolution.

We value long-term cooperation and maintain transparent communication with all clients. However, we do not accept responsibility for delays or issues caused by force majeure, including but not limited to customs delays, transportation disruptions, or natural events.

By cooperating with us, customers agree to this Service Policy and related terms.